Return Policy

Everglide strives to provide quality-assured and good performance products. If you are caught in some problems when using our products, please contact our support staff for help.

If you want to exchange or return your items(excluding altered or modified items, used products), we can accept the return & exchange them within 7 days from the date you received your order.

*Please be sure to contact our after-sale team at support@epomaker.com before you submit your exchange, return or refund requirements. Otherwise, we are not responsible to take charge of the related cost may cause.

Keep the items under the original condition and submit your requirement accordingly to the procedure listed below. You will be responsible for paying for your own shipping costs and custom tax for returning your item. Meanwhile, the previous shipping costs of your order are non-refundable. If you receive a refund, the shipping freight will be deducted from your refund. You may choose any carrier (UPS, FedEx, USPS, etc.), but we do require a method that supplies a tracking number.

To be eligible for a return, here are some of the procedure and conditions details:

Return/Exchange (if applicable)

Items must be in their original condition.
Items must be in the original package with all accessories and user guide.
Items not in these conditions will not be accepted.

Shipping Instructions:

Repack merchandise securely in a box. Be sure that it's the original package including the product and all accessories
Please provide the valid tracking number and shipping receipts for the returning package within 7 days from the Return&Exchange approval date.
Otherwise, your return request will be voided.

Return Shipping Address:

We always do our best to take care of customers and deal with you fairly; we ask that you, our customers, treat us fairly as well.
Please allow 2-3 business days for us to process your return or exchange. If you are due a refund, please allow 5-7 business days for processing.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@epomaker.com.

Refunds

Everglide values your trust in our products. To guarantee a fair and efficient process, our refund policy specifies the approved refund procedures and scenarios where store credit may be offered as the primary option.

Refund Methods

For eligible returns or cancellations, customers can choose between the following refund methods:

1. Refund to the Original Payment Method: If the purchase was made via credit card, PayPal, or other supported payment methods, a refund will be processed back to the original payment method used for the transaction.
2. Store Credit: Alternatively, customers may choose store credit, which can be used for future purchases on Everglide.com. Store credit is a flexible and convenient option, allowing customers to enjoy a seamless shopping experience with us again.

When Store Credit is Prioritized

In certain circumstances, store credit may be prioritized over a direct refund to the original payment method. These situations include, but are not limited to:

1. Purchases Made with 50% or More Discount: If a product was purchased at 50% off or more from the original retail price, store credit may be offered as the default refund method.
2. Promotional Periods or Special Sales Events: During promotional events or sales periods, where significant discounts are applied, store credit may be the preferred refund method. This helps us maintain the stability of our promotions and offer better deals to future customers.
3. Compensation-Based Refunds: In cases where store credit is offered as compensation for issues such as delayed shipping, product issues, or customer service resolutions, store credit will be issued instead of a refund.

How to Request a Refund

To ensure we process your preferred refund method accurately, customers are encouraged to reach out to us via email at support@epomaker.com. Please clearly indicate your preferred refund method when requesting a refund.

• If you prefer a refund to the original payment method, kindly specify that in your email.
• If you prefer store credit, we will issue a store credit code for use on future purchases.
• If no preference is provided within 48 hours of the refund request confirmation, the default refund will be processed as store credit.

Note: We strive to provide the best service possible and will always aim to offer the most suitable solution for our customers. If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team at support@epomaker.com.