Return & Refund Policy

Everglide strives to provide quality-assured and good performance products. If you are caught in some problems when using our products, please contact our support staff for help.

If you want to exchange or return your items(excluding altered or modified items, used products), we can accept the return & exchange them within 7 days from the date you received your order.

*Please be sure to contact our after-sale team at info@everglide.co before you submit your exchange, return or refund requirements. Otherwise, we are not responsible to take charge of the related cost may cause.

Keep the items under the original condition and submit your requirement accordingly to the procedure listed below. You will be responsible for paying for your own shipping costs and custom tax for returning your item. Meanwhile, the previous shipping costs of your order are non-refundable. If you receive a refund, the shipping freight will be deducted from your refund. You may choose any carrier (UPS, FedEx, USPS, etc.), but we do require a method that supplies a tracking number.

To be eligible for a return, here are some of the procedure and conditions details:

Return/Exchange (if applicable)

Items must be in their original condition.
Items must be in the original package with all accessories and user guide.
Items not in these conditions will not be accepted.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

Shipping Instructions:

Repack merchandise securely in a box. Be sure that it's the original package including the product and all accessories
Please provide the valid tracking number and shipping receipts for the returning package within 7 days from the Return&Exchange approval date.
Otherwise, your return request will be voided.

Return Shipping Address:

We always do our best to take care of customers and deal with you fairly; we ask that you, our customers, treat us fairly as well.
Please allow 2-3 business days for us to process your return or exchange. If you are due a refund, please allow 5-7 business days for processing.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@everglide.co